From the most complete technical support and maintenance for your installations, to a basic plan to cover your minimum legal safety requirements
CAME Parkare's Customer Services Management is focused on maximizing operating profit, which is why it develops preventive, predictive and corrective actions on Parkare systems and installations, in order to:
- Extend the working life of systems and installations.
- Prevent breakdowns or incidents that cause your business to shut down.
- Ensure that the entire system operates properly, keeping unforeseen out-of-budget expenses to a minimum so you can control business costs and focus solely on running your business.
Our multi-skilled Call Centre and Help Desk team offer technical assistance and the timely deployment of skilled Engineers directly to site, backed up by field-based Technical Support Engineers. If your product needs hands-on technical support, one of our trained engineers will be onsite within 24 working hours or even sooner where the service level agreement dictates. All spare parts, labour, software and traveling expenses are included in our top-level service package.
We have a wide-range of services that are designed to meet your needs, no matter how big or small we provide a support solution which is right for you. We have the flexibility to provide our customers with a tailored maintenance plan, to meet your requirements, whether this be seven day a week coverage or a four working hour response.
Your maintenance plan is dedicated to providing a specialised service to maintain the highest functionality of the products and the management systems of your car parks. The main objective is to optimize the yield and the productivity of the installations and offer a proper solution to all our customers, at a fixed subscription fee.
In order to benefit from our maintenance service, Maintenance Plans for CAME Parkare systems and installations are available to provide you more beneficial access to groups of different services:
MasterLink
- Preventative Maintenance visits scheduled over the operating year
- Provision of labour for service call outs
- Provision of materials for maintenance and service call outs
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
ServicePlus
- Preventative Maintenance visits scheduled over the operating year
- Provision of labour for service call outs
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
ServiceLink
- Preventative Maintenance visits scheduled over the operating year
- Discount on spare parts orders
- Preferential rates for call outs not covered by contract
We usually carry out two preventative maintenance visits per annum on all maintenance options, however, depending on your requirements the number of maintenance visits can be customised. Equipment and software training and refresher courses are available upon request, and can be held either on your site or at one of our four office locations across the UK.
